Privacy Policy

Your privacy is important to us. This policy explains what data we collect and how we use it.

Last Updated: May 31, 2026

TOPLEVELMLBB ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website toplevelmlbb.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, and demographic information, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., GCash, Maya reference numbers) that we may collect when you purchase our services. We store only very limited financial information. Otherwise, all financial information is stored by our payment processors.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Process your payments and grant premium access.
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, and other transactions related to the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site and our services.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

We display a cookie consent banner on your first visit. Non-essential cookies and tracking scripts are only activated after you explicitly consent by clicking "Accept All." You may withdraw your consent at any time by clearing your browser's local storage.

6. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Consent: When you register and agree to our Privacy Policy, or when you accept cookies.
  • Contract: When we need your data to fulfill services you have purchased (e.g., premium subscriptions, pilot services).
  • Legitimate Interest: To improve our services, prevent fraud, and ensure site security.

7. Your Data Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

  • Right to Access: You may request a copy of all personal data we hold about you. You can do this from your Profile Settings page using the "Download My Data" button.
  • Right to Rectification: You may update or correct your personal information at any time through your Profile Settings.
  • Right to Erasure: You may request the permanent deletion of your account and all associated data through your Profile Settings page using the "Delete My Account" button.
  • Right to Restriction: You may request that we restrict the processing of your data under certain conditions.
  • Right to Data Portability: You may export your data in a machine-readable format (JSON) using the "Download My Data" feature.
  • Right to Object: You may object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, visit your Profile Settings or contact us at support@toplevelmlbb.com.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. Specifically:

  • Account data: Retained until you delete your account.
  • Transaction records: Retained for up to 5 years for legal and accounting compliance.
  • Pilot service credentials: Encrypted at rest and deleted within 30 days of service completion.
  • Session and security logs: Automatically purged after 90 days.

9. International Data Transfers

Your data may be processed in countries outside of your jurisdiction. We ensure appropriate safeguards are in place to protect your data during any cross-border transfer, in accordance with applicable data protection laws.

10. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

11. Right to Complain

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In the Philippines, this is the National Privacy Commission (NPC). You may contact them at www.privacy.gov.ph.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

TOPLEVELMLBB
Email: support@toplevelmlbb.com